Shipping and return policies for New Heavy Sounds

Shipping Info
All buyers please note, due to a warehouse move, any orders placed from August 9th will not be shipped till August 29th. Orders shipped every Friday only.
Tracking is not standard as that will increase the shipping cost, and all international orders are shipped as Airmail.
Approximate postage times:
UK - 3-7 days
EU - 1-2 weeks
US - 2-4 weeks
ROW - 2-4 weeks
All items will be shipped, but please allow sufficient time for your order to arrive. However, if you are experiencing any long delays, please contact us.


Return Policy
Regarding shipping of vinyl records, New Heavy Sounds is not responsible for minor cosmetic damage that may take place during shipping. In particular, corner dings/bends are very difficult to prevent and we cannot issue refunds or replacements. We take extra care in providing extra protection when packing orders but unfortunately, sometimes the postal services involved do not handle the packages with care. Warped, damaged and/or defective vinyl will of course be replaced or refunded, and return postage refunded.
However we do not take responsibility for any items lost in the post.
Please contact us if you have a problem.